Automatic Number Identification (ANI) is a telephony technology that automatically captures and displays the caller’s phone number before a call is answered. Unlike manual identification or basic caller ID, ANI works at the network level and delivers accurate, real-time caller information directly to your system. 

In modern businesses, ANI plays a critical role in improving customer experience, speeding up response times, and enabling smarter call handling. When ANI is integrated with Salesforce through a CTI solution like MCDial, it becomes a powerful tool for sales, support, and service teams. 

ANI ensures that agents know who is calling, why they are calling, and how to respond, even before they say hello. 

Why ANI Matters in Salesforce CTI 

In a Salesforce-driven environment, every call is an opportunity. Without ANI, agents waste time searching records, asking repetitive questions, or manually logging details. With ANI, the caller’s number instantly matches existing Salesforce records. 

This means faster conversations. Better personalization. And higher conversion rates. 

ANI is the foundation of intelligent call routing, call logging, and contextual engagement in Salesforce CTI systems. 

From Answering Calls to Closing Deals 

MCDial – Your All-in-One Salesforce CTI Solution 

MCDial brings ANI directly into Salesforce. No extra tools. No switching screens. No delays. 

From the moment a call comes in, MCDial uses ANI to identify the caller, fetch the right Salesforce record, and prepare the agent with full context. 

Every call becomes smarter. Every interaction becomes faster. Every conversation becomes more meaningful. 

Smarter Telephony Starts with MCDial 

The Future of Salesforce Telephony Integration 

From intelligent call routing and detailed reporting to integrated scheduling and instant call summaries, MCDial delivers the best CTI for Salesforce, making telephony seamless and efficient. 

ANI powers these capabilities by ensuring every inbound and outbound call is linked to the right data at the right time. 

Boost Agent Productivity with MCDial – Salesforce CTI 

Stop wasting valuable time on manual processes. MCDial integrates computer telephony integration directly into Salesforce. 

ANI allows agents to focus on conversations, not screens. 

Take Control of Your Calls with MCDial 

• Intelligent Call Routing & Management 
  ANI identifies the caller instantly. Calls are routed to the right agent every time. 

• Seamless Salesforce Telephony Integration 
  Built on Open CTI Salesforce. One unified workspace. 

• Inbound & Outbound Call Features 
  ANI supports faster inbound handling and accurate outbound tracking. 

• Call Control & Softphone Efficiency 
  One-click actions. Mute, hold, transfer, or log calls instantly. 

• Performance Tracking & Analytics 
  Every ANI-driven call is logged for insights and reporting. 

• Scalable Salesforce CTI Setup 
  Designed to grow with your business. 

• Reliability & Security 
  Enterprise-grade security with a trusted Salesforce CTI solution. 

Stop switching apps. Start closing deals with MCDial, the best CTI for Salesforce. 

Transforming Communication Across Industries with MCDial 

ANI-powered Salesforce CTI is valuable across industries: 

• Customer Service & Support 

• Sales & Marketing 

• Healthcare 

• Financial Services 

• Education 

• Real Estate 

• Telecommunications 

• Retail 

• Non-Profit Organizations 

• Travel and Hospitality 

Wherever calls matter, ANI delivers clarity and speed. 

Intelligent Routing, Scheduling, and Call Logging in Salesforce 

Elevate Inbound Calls with ANI 

• View Previous Call History 
  ANI fetches past interactions instantly. 

• Call Notes & Summaries 
  Agents see previous notes before answering. 

• Matched Records Display 
  ANI matches phone numbers with Salesforce contacts in real time. 

• Create New Records in One Click 
  Unknown numbers? Create new records instantly. 

• Ignore Calls Without Disruption 
  Ignore calls with one button while still logging them. 

• Reschedule Calls Easily 
  Set callbacks directly from the MCDial interface. 

Streamline Outbound Calling with Salesforce CTI Integration 

ANI also enhances outbound efficiency. 

• Fast Call Initiation 
  Click-to-dial or manual dialing with ease. 

• Smooth Dialing Experience 
  Clear call progress and ringing indicators. 

• Easy Call Handling 
  Mute, unmute, and manage calls seamlessly. 

• Automatic Call Logging 
  ANI ensures every outbound call is logged with duration, status, agent details, and notes. 

No manual entry. No missed data. No lost insights. 

Transform Customer Interactions with MCDial’s Advanced Call Features 

• Seamless CTI integration with Salesforce 

• Automated ANI-based call logging and routing 

• Salesforce softphone integration for personalized conversations 

• Real-time analytics and performance dashboards 

• Reliable and scalable CTI implementation in Salesforce 

Reliable, Secure, and Scalable CTI for Salesforce 

Benefits of Using MCDial 

• Increased Productivity 
  ANI removes repetitive tasks and saves time. 

• Improved Customer Experience 
  Faster responses with personalized interactions. 

• Enhanced Data Visibility 
  A complete view of customer communication. 

• Data-Driven Decisions 
  Real-time insights powered by accurate call data. 

• Seamless Salesforce Integration 
  A CTI solution trusted across industries. 

Ready to Transform Your Communication? 

Start Your Free Trial Now! 

Experience the power of ANI with MCDial, the best CTI for Salesforce. 
See how seamless telephony transforms productivity, engagement, and results—directly inside Salesforce.