From Answering Calls to Closing Deals
MCDial - Your All-in-One CTI Solution
From intelligent call routing and detailed reporting to integrated scheduling and instant call summaries, MCDial delivers a comprehensive CTI solution for your business.
Boost Agent Productivity with MCDial -
Salesforce CTI
Stop wasting valuable time! MCDial smoothly integrates powerful CTI into your Salesforce, instantly boosting productivity.
Take Control of Your Calls: Here’s What MCDial Delivers
Intelligent Call Routing & Management
Connect callers to the right agents every time.
Seamless Salesforce Integration
Computer Technology Integration for a smooth, unified workflow.
Enhanced Inbound & Advanced Outbound Features
Maximize every call with powerful tools.
Call Control & Efficiency Tools
Streamline operations with one-click actions and automation.
Productivity & Performance Tracking
Gain insights and optimize your team's performance.
Scalability & Customization
Grow with a solution tailored to your business needs.
Reliability & Security
Trust in a secure and dependable communication platform.
Transforming Communication
Across Industries with MCDial
MCDial is a versatile CTI solution that can transform communication processes in various industries.
Intelligent Routing, Call Scheduling,
and Detailed Call Logging in Salesforce
Elevate Your Inbound Call Experience
Access past interactions effortlessly, giving agents the context they need for meaningful conversations.
Quickly review previous call notes on-screen, ensuring agents are informed about prior discussions and follow-up actions.
Instantly display relevant Salesforce records when an incoming number matches an existing contact, streamlining customer engagement.
Easily add new contacts with a single click if the number isn’t found in Salesforce, auto-filling basic details to minimize manual entry.
Maintain workflow without interruptions by ignoring calls with one button press while still logging the call for future follow-up.
Schedule callbacks directly from the MCDial interface, enhancing follow-up efficiency with a simple pop-up menu.
Elevate Your
Outbound Calling Process
Start calls quickly by clicking on linked numbers or manually entering a number, allowing agents to reach customers faster.
MCDial places the call and plays a ringing tone while waiting for the recipient to answer, ensuring a smooth experience.
Engage in conversation with options to mute/unmute as needed. If the call is unanswered or rejected, MCDial automatically activates redial for easy reconnection.
Record outbound calls effortlessly, capturing essential details like duration, agent handling the call, outcome (answered, rejected, or unanswered), and any additional notes required.
Transform Your Customer Interactions with MCDial's Advanced Call Features
- Seamless integration with Salesforce for enhanced workflows.
- Boost agent productivity with automated features like call logging and click-to-dial.
- Improve customer satisfaction through personalized and efficient communication.
- Real-time insights and analytics to optimize performance.
Reliable, Secure, and Scalable CTI
for Your Salesforce Organization
Increased Productivity
Streamline communication processes and eliminate manual tasks.
Improved Customer Experience
Provide faster and more personalized service.
Enhanced Data Visibility
Gain a 360-degree view of customer interactions.
Data-Driven Decision Making
Make informed decisions based on comprehensive call data.
Seamless Salesforce Integration
Leverage the power of Salesforce with a fully integrated CTI solution.