Inside a Modern Salesforce CTI Setup: What High-Performing Teams Do Differently
Most companies rely on Salesforce to manage customer data, leads, and service operations. Many also use telephony tools to handle…
Why Sales & Support Teams Fail at Follow-ups and How Salesforce CTI Fixes It
Follow-ups decide whether a deal moves forward or dies. They also decide whether a support issue gets resolved fast or becomes…
From Answering Calls to Closing Deals: How Salesforce CTI Changes the Way Sales Teams Work
Sales teams depend heavily on phone conversations to build relationships and close deals. Despite the rise of digital channels, voice…
Call flows What are they and why do they matter?
Phone calls are still one of the most direct and trusted ways customers connect with businesses. From sales inquiries and…
What is automatic number identification (ANI)
Automatic Number Identification (ANI) is a telephony technology that automatically captures and displays the caller’s phone number before a call…